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Listening Quiz: Email Xin Lỗi về Sự Cố Dịch Vụ Mạng – Advanced Level
Th11 4, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What are Mark and Anna mainly discussing?
How to respond to a customer complaint about a product
Plans for a marketing campaign to attract clients
How to write an apology email about a network outage
Ways to improve a company’s website design
Explanation:
They discuss drafting an apology email to clients after a network outage.
2.
Who says that the company should send an apology email?
Mark
Anna
Both Mark and Anna at the same time
One of the clients
Explanation:
Anna says, ‘We should send an apology email.’
3.
What does Anna say should be included in the email besides the apology?
A list of affected employees
A promise to lower prices
An explanation of the issue briefly
A request for clients to call later
Explanation:
Anna says they should ‘explain the issue briefly’ after the apology.
4.
What can be inferred about Mark and Anna’s goal for the email?
They want to avoid mentioning the outage altogether
They want to blame the clients for the problem
They want it to sound formal but uncaring
They want it to be clear, polite, and reassuring
Explanation:
Anna says the email must be ‘clear and polite,’ and they also add that the issue is fixed and offer support, which shows they want to reassure clients.
5.
What final message do Mark and Anna decide to include?
We will notify you when the next outage happens
Our office will be closed tomorrow
Thank you for your patience over the last week
Please contact us for any questions
Explanation:
Anna suggests ending with, ‘Please contact us for any questions,’ and Mark agrees.
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