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Listening Quiz: Customs Detention Issue Escalation – Easy Level
Th5 26, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Điều phối viên logistics (English for Logistics Coordinator)
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1.
What is the main issue discussed in the conversation?
Emma and Daniel are planning a customer celebration.
The package was lost during delivery.
The manager has already approved the shipment.
A shipment was delayed because customs detained it for inspection.
Explanation:
Emma says customs detained the package for inspection and that more documents are needed, which is the central problem.
2.
Why did customs detain the package?
They found a damaged box.
They needed more documents.
The manager requested a new inspection.
The customer refused the shipment.
Explanation:
Emma directly says that customs needs more documents.
3.
What does Emma ask Daniel to do after discussing the delay?
Cancel the shipment and return it.
Escalate the issue to the manager.
Call customs and argue the decision.
Resend the package immediately.
Explanation:
Emma says, ‘Please escalate this to the manager.’
4.
What can be inferred about Daniel’s role in this situation?
He is the customer who is waiting for the package.
He works for customs and made the inspection decision.
He is responsible for handling the problem and communicating updates.
He has already solved the document issue.
Explanation:
Daniel agrees to check compliance rules, send the details, and write a message to the customer, so he is handling the issue and updates.
5.
What will Daniel most likely do next?
Cancel the shipment without telling anyone.
Ask Emma to inspect the package herself.
Send the details to the manager and inform the customer.
Ignore the delay until customs responds.
Explanation:
Daniel says, ‘I will send the details now’ and also that he will write a clear message to inform the customer.
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