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Listening Quiz: Missing Consignment Trace – Medium Level
Th8 14, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Điều phối viên logistics (English for Logistics Coordinator)
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1.
What is the conversation mainly about?
Emily is explaining how to file a customer complaint
Emily is helping Michael trace a missing consignment
Michael is placing a new order for office supplies
Michael is asking for a refund on a delivered package
Explanation:
The conversation focuses on Michael’s missing consignment and Emily’s plan to trace it and provide updates.
2.
How long does Emily say the carrier trace usually takes?
One to two days
A few hours
About a week
Until the end of the month
Explanation:
Emily says, ‘It usually takes one to two days.’
3.
How will Emily update Michael during the process?
By text message
By postal mail
By phone call
By email
Explanation:
Emily says, ‘Yes, I will update you by email.’
4.
What can Michael reasonably expect if the consignment cannot be found?
A replacement will be arranged
The trace will be canceled
He will have to wait a month
He will need to collect it himself
Explanation:
Emily says, ‘What if the consignment is lost? We will then arrange a replacement.’ This implies Michael can expect a replacement if it is not found.
5.
Why does Emily say, ‘I will call you soon’?
To ask Michael to cancel his request
To reassure Michael that she will follow up
To request payment for the trace
To inform Michael that the consignment has arrived
Explanation:
Emily’s statement is meant to reassure Michael that she will continue to follow up on the missing consignment.
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