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Listening Quiz: Presenting the Logistics SLA Framework – Medium Level
Th10 18, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Điều phối viên logistics (English for Logistics Coordinator)
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1.
What is the main topic of David and Sophia’s conversation?
A discussion about a new employee training schedule
A presentation of a logistics service-level agreement framework
A complaint about late customer payments
A plan to change the company logo
Explanation:
David says he has finished the SLA framework and explains its delivery times, metrics, penalties, transport methods, review schedule, and status reports.
2.
What metric will be used to measure delivery performance?
Number of shipping methods used
On-time delivery rate
Customer satisfaction survey results
A weekly status reports
Explanation:
David states, ‘We use on-time delivery rate as the key metric.’
3.
How often will the SLA be reviewed?
Once a year
Every six months
Only after customer complaints
Every month
Explanation:
David says, ‘We will review it every six months with the team.’
4.
What shipping methods are included in the framework?
Sea and rail transport
Only air transport
Local delivery and pickup only
Air, sea, and land transport
Explanation:
David answers that the framework includes ‘air, sea, and land transport.’
5.
When do David and Sophia plan to launch the framework?
As soon as the meeting ends
Next month after final approval
Next week
At the end of the year
Explanation:
David says they plan to launch it ‘next month after final approval.’
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