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Listening Quiz: Mark Đề Xuất Chương Trình Khách Hàng Thân Thiết – Easy Level
Th8 11, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the conversation mainly about?
Training new staff for the sales team
Choosing a new store location
Planning a customer loyalty program
Fixing a computer system
Explanation:
Mark proposes starting a loyalty program, and the conversation focuses on how it works and when it can begin.
2.
What do customers earn for each purchase?
Coupons
Free products
Points
Membership cards
Explanation:
Mark says that customers earn points for each purchase.
3.
What can customers do with the points they earn?
Use them to get discounts
Exchange them for gift cards
Transfer them to friends
Save them for travel rewards
Explanation:
Mark explains that customers can redeem points for discounts.
4.
What does Mark believe will happen if the loyalty program starts?
Employees will need extra training
Customers will buy more often
Prices will increase immediately
The store will close earlier
Explanation:
Mark says the program will encourage more buying, so he believes customers will purchase more often.
5.
When can the program be launched?
After the holiday season
Next month
Next year
This week
Explanation:
Mark says they can launch the program next month.
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