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Listening Quiz: Mark Đề Xuất Chương Trình Khách Hàng Thân Thiết – Easy Level
Th8 11, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the conversation mainly about?
Choosing a new store location
Fixing a computer system
Planning a customer loyalty program
Training new staff for the sales team
Explanation:
Mark proposes starting a loyalty program, and the conversation focuses on how it works and when it can begin.
2.
What do customers earn for each purchase?
Coupons
Free products
Membership cards
Points
Explanation:
Mark says that customers earn points for each purchase.
3.
What can customers do with the points they earn?
Transfer them to friends
Use them to get discounts
Save them for travel rewards
Exchange them for gift cards
Explanation:
Mark explains that customers can redeem points for discounts.
4.
What does Mark believe will happen if the loyalty program starts?
The store will close earlier
Prices will increase immediately
Employees will need extra training
Customers will buy more often
Explanation:
Mark says the program will encourage more buying, so he believes customers will purchase more often.
5.
When can the program be launched?
Next month
Next year
This week
After the holiday season
Explanation:
Mark says they can launch the program next month.
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