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Listening Quiz: Gọi Khách Hàng để Lấy Phản Hồi – Easy Level
Th12 19, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the main purpose of Michael’s call with Emma?
To discuss a billing problem
To explain how to use the app
To announce a new product update
To ask for feedback about the product
Explanation:
Michael asks Emma about her experience and listens to her suggestions, so the call is mainly for gathering feedback about the product.
2.
Which two features does Emma say are missing?
Better reporting and faster support
A new login page and a chat room
Offline access and email alerts
More colors and larger buttons
Explanation:
Emma says she wants ‘better reporting and faster support.’
3.
What problem does Emma mention about the app?
It sometimes crashes unexpectedly
It is too expensive to use
It takes too long to install
It does not work on phones
Explanation:
Emma says, ‘the app sometimes crashes unexpectedly.’
4.
How does Emma probably feel about the product overall?
She is completely dissatisfied with it
She likes it but sees room for improvement
She wants to stop using it immediately
She has not used it enough to judge it
Explanation:
Emma says she likes the product, but she also points out missing features and crashes, which suggests she likes it overall but wants improvements.
5.
What additional suggestion does Emma give at the end of the call?
Create a desktop-only version
Lower the subscription price
Remove the reporting feature
Add more tutorials for new users
Explanation:
Emma says, ‘Maybe add more tutorials for new users.’
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Flashcards và Quiz Từ Vựng: Gọi Khách Hàng để Lấy Phản Hồi – Easy Level
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