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Listening Quiz: Quản Lý Yêu Cầu Tính Năng Tùy Chỉnh – Medium Level
Th11 3, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the main topic of the conversation?
Training employees on customer service
Discussing a custom feature request from a client
Choosing a new office location
Planning a vacation for a sales team
Explanation:
Kevin and Laura discuss a sales team request for a custom feature, including its time, cost, and how to communicate with the team and client.
2.
Who is asking for the custom feature?
The support team
The sales team
One big client
Laura
Explanation:
Kevin says, ‘It is for one big client.’
3.
What does Kevin say about making the feature fast?
It will take time and money
It does not need approval
It will be easy and cheap
It is already finished
Explanation:
Kevin says, ‘Not really. It will take time and money.’
4.
Why does Laura say they must tell the sales team this clearly?
To ask the team to choose a different client
To make sure the team understands the risks and costs
To cancel the feature request immediately
To hide the delays from the client
Explanation:
Laura follows Kevin’s explanation that the feature will take time and money, so she wants the sales team to clearly understand the risks and costs.
5.
What can be inferred about the message Kevin will prepare?
It will say the feature is impossible to build
It will tell the client to contact Laura directly
It will only promise quick delivery
It will explain the risks, costs, and likely timeline
Explanation:
Laura asks Kevin to explain the risks and costs and suggest a timeline, so the message will likely include those points.
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