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Listening Quiz: Phản Hồi Lo Ngại Của Khách Hàng – Easy Level
Th11 9, 2025
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bởi
Anna Phạm
trong
Tiếng Anh Kiến Trúc (English for Architect)
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1.
What is the conversation mainly about?
Emily responding to a complaint about the work
James praising the quality of the work
Emily explaining how to paint walls
James asking for a new project proposal
Explanation:
James complains that the work is not good, and Emily responds by apologizing and arranging to fix it.
2.
What problems does James mention about the work?
The windows are broken and the floor is dirty
The walls are uneven and the paint is patchy
The team arrived too late and left early
The materials were delivered to the wrong place
Explanation:
James specifically says, ‘The walls are uneven and paint is patchy.’
3.
When does Emily say the team can come?
Tomorrow morning
At the end of the month
This afternoon
Next week
Explanation:
Emily says, ‘They can come tomorrow morning.’
4.
Why does Emily say, ‘We want to fix it’?
To explain why the work took so long
To refuse James’s complaint
To ask James to pay more money
To show that she will help solve the problem
Explanation:
Emily says they want to fix the problem after James complains, showing her intention to help resolve it.
5.
How does James feel about Emily’s response?
He is confused because she gives no time for the team
He is satisfied because she offers a quick solution
He is angry because she blames him for the problem
He is annoyed because she ignores his concern
Explanation:
James thanks Emily, says the time is good, and says he will wait for the team, which shows he is satisfied with her response.
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Listening Lesson
Vocabulary Flashcards and Quiz
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