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Listening Quiz: Xem Xét Kết Quả Khảo Sát NPS – Advanced Level
Th6 8, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the main purpose of Daniel and Mia’s conversation?
To announce a new customer support policy
To train employees on how to use the product
To compare different marketing campaigns
To review survey feedback and plan product improvements
Explanation:
They discuss the NPS survey results, identify customer complaints, and plan improvements to increase the score.
2.
What is one reason customers gave for low ratings?
The product is hard to use
The packaging is damaged
The prices are too high
The website has too many ads
Explanation:
Mia says many customers said the product is hard to use.
3.
What does Daniel say they should do about the feedback?
Prioritize the changes based on feedback
Ignore it until next quarter
Ask customers to fill out another survey
Cancel the presentation
Explanation:
Daniel specifically says, “Let’s prioritize the changes based on feedback.”
4.
What can be inferred about the team’s attitude toward the survey results?
They are unsure whether the report is accurate
They believe the product needs to be replaced immediately
They are disappointed but motivated to improve
They think the results should be kept secret
Explanation:
They mention low ratings and problems, but they also focus on improving usability, support, and other features, showing motivation to improve.
5.
What will Mia most likely do next?
Stop working on the report
Rewrite the entire survey
Prepare a presentation for the next meeting
Send the product back to the customers
Explanation:
Mia says, “I will prepare a presentation for the next meeting,” which is the next action clearly stated.
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Listening Lesson
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Tiếng Anh Công Nghệ Thông Tin: Writing an SOP for Common Support Issues – Medium Level
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Listening Quiz: Báo Cáo Hỏng Thiết Bị Đông Lạnh – Medium Level
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