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Listening Quiz: Hướng Dẫn Nhóm Bán Hàng về Tính Năng Mới – Easy Level
Th4 29, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the conversation mainly about?
A complaint about customer support delays
A discussion of new app features and how to present them to customers
A plan to redesign the company website
A meeting to hire new sales team members
Explanation:
Laura and Michael discuss the app’s new features, how they help customers, and how to explain them in a demo.
2.
What is one of the new features Laura mentions?
The company has changed its logo
The sales team will work from home
Customers can make phone calls through the app
The app is faster now
Explanation:
Laura says, “First, the app is faster now.”
3.
What does Laura say the new chat option allows customers to do?
Ask questions directly
Track shipping deliveries
Schedule staff meetings
Place orders automatically
Explanation:
Laura explains that with the new chat option, customers can ask questions directly.
4.
Why does Laura want the team to focus on speed and easy help when talking to customers?
To highlight the main benefits of the new features
To compare the app with competitors
To explain why support will be removed
To avoid mentioning the app altogether
Explanation:
Laura says to focus on speed and easy help because those are the benefits of the new features she just described.
5.
What will Michael most likely do next?
Ask Laura to repeat the new features
Rewrite the app to make it slower
Cancel the customer support chat option
Prepare the demo for the next meeting
Explanation:
Michael says, “I will prepare the demo for the next meeting,” so this is the next action clearly stated.
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