Listening Quiz: Rà Soát Dữ Liệu Năng Lực Quy Trình – Medium Level

1. What are Linda and William mainly discussing?
2. According to Linda, what is the main problem with the process?
3. What does Linda say about the variation?
4. What does Linda suggest first to reduce the variation?
5. What can be inferred about William’s attitude toward Linda’s suggestions?

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