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Listening Quiz: Giải Thích Về Quy Trình Khiếu Nại Và Phản Hồi Của Bệnh Viện – Advanced Level
Th11 3, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho y tá (English for Nurse)
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1.
Where can Robert fill out a complaint form?
At the reception
On the patient support line
In the hospital cafeteria
With a manager in the office
Explanation:
Anna says Robert can fill out a form at the reception.
2.
How long does it take for the hospital to reply to a complaint?
By the end of the month
Within seven working days
Within fourteen working days
Within two working days
Explanation:
Anna states, “We reply within seven working days.”
3.
What can Robert do if he is not happy with the answer?
Call the receptionist immediately
File the same form again
Send a compliment instead
Ask for a review by a manager
Explanation:
Anna explains that if Robert is not happy with the answer, he can ask for a review by a manager.
4.
What can be inferred about the hospital’s complaints process?
It offers more than one way to give feedback
It does not protect patient information
It requires patients to visit a manager first
It is only for negative complaints
Explanation:
Robert can submit a form, speak with the patient support officer, or call the patient support line, and he can also use the form for compliments. This shows there are multiple ways to give feedback.
5.
What is Anna mainly explaining to Robert?
The rules for visiting patients
The hospital’s payment policies
How to schedule a surgery appointment
The hospital’s complaints and feedback process
Explanation:
The conversation focuses on how to make complaints, give compliments, get a reply, request a review, and keep information confidential.
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Listening Quiz: Quản Lý Yêu Cầu Tính Năng Tùy Chỉnh – Medium Level
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Tiếng Anh Vật Lý: Hướng Dẫn về Bộ Phận Máy Dò Hạt Mới – Easy Level
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