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Listening Quiz: Xử lý Khủng hoảng Truyền thông Mạng xã hội – Medium Level
Th7 12, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What is the main purpose of the conversation?
To plan a new menu for the restaurant
To hire a new social media manager
To discuss how to handle an online complaint about the restaurant
To compare different customer review websites
Explanation:
Mia and David talk about a bad review that is going viral and discuss how to respond politely, fix the problem, and protect the restaurant’s reputation.
2.
What does Mia say about the bad review?
It is a positive comment
It was written by David
It is going viral
It is already deleted from the website
Explanation:
Mia says, ‘A customer posted a bad review. It is going viral.’
3.
What does Mia want David to do when replying to the post?
Ask the customer to leave a different website
Be polite and honest
Blame another employee for the problem
Ignore it and hope it disappears
Explanation:
Mia says they must reply ‘be polite and honest.’
4.
What can be inferred about the restaurant’s situation?
The restaurant is worried that its reputation may be damaged
The customer is likely a new employee
The restaurant is trying to avoid responding to customers
The restaurant has already solved the customer’s problem
Explanation:
Mia says the review is going viral and David says it can hurt the restaurant a lot, which shows they are concerned about the restaurant’s reputation.
5.
What will David most likely do next?
Remove all online reviews
Close the restaurant for the day
Write a polite message to the customer
Call the police
Explanation:
David says, ‘I will write a message now,’ after Mia tells him to reply politely and honestly.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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