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Listening Quiz: Xử lý Tình trạng Đoàn Đặt bàn Không đến – Advanced Level
Th9 27, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What are Sophia and Paul mainly discussing?
How to refund deposits for cancellations
How to increase the number of group bookings
How to train new hotel staff members
Ways to reduce no-show group reservations
Explanation:
They discuss several policy changes, such as deposits, reminders, and penalty fees, to reduce group no-shows.
2.
What does Sophia suggest to make group guests more committed to their bookings?
Allowing free cancellation at any time
Offering a discount for early check-in
Asking guests to call on arrival day
Requiring a deposit for all group bookings
Explanation:
Sophia specifically says they should require a deposit for all group bookings.
3.
According to Paul, why are reminder messages useful?
They reduce the need for deposits
They make booking records easier to file
They help people remember their plans
They prevent all future cancellations
Explanation:
Paul says, ‘Reminders help people remember their plans.’
4.
What can be inferred about Sophia’s new policy proposal?
It will eliminate the need for team communication
It only applies to individual reservations
It is designed to attract more last-minute cancellations
It is meant to protect the business from losses caused by no-shows
Explanation:
Sophia says the policy will help reduce no-shows, and Paul agrees it will help protect the business better.
5.
What will Sophia do next?
Prepare the communication plan
Write the draft policy and send it to Paul
Cancel the team meeting
Call repeat offenders to warn them
Explanation:
Sophia says, ‘I will write the draft today and send it to you.’ Paul says he will prepare the communication plan.
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