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Listening Quiz: Hướng dẫn Nhân viên Phục vụ Mới – Medium Level
Th10 14, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What is the main purpose of the conversation?
Emma is introducing Kevin to his new job duties and training him
Kevin is complaining about the restaurant’s service standards
Emma is explaining how to cook the restaurant’s menu items
Kevin is placing a special order for grilled chicken
Explanation:
The conversation is about onboarding Kevin: Emma welcomes him, explains the menu, service standards, and the POS system.
2.
What does Emma say about the grilled chicken?
It must be ordered through the POS system first
It is very popular today
It is served after five minutes
It is a new dessert on the menu
Explanation:
Emma says, ‘the grilled chicken is very popular.’
3.
What service standard does Emma tell Kevin to follow when greeting customers?
Always greet customers with a smile
Ask them about their orders immediately
Give them a menu and wait
Check back with them after ten minutes
Explanation:
Emma specifically says, ‘Always greet customers with a smile.’
4.
What does Emma say Kevin should do after five minutes?
Explain the specials
Check back with customers
Send orders to the kitchen
Teach the menu to new staff
Explanation:
Emma says, ‘Also, check back with customers after five minutes.’
5.
What does Kevin ask Emma to show him?
How to memorize the menu prices
How to cook grilled chicken
How to greet customers in the dining room
How to use the POS system
Explanation:
Kevin says, ‘Please show me how to use it,’ referring to the POS system.
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