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Listening Quiz: Thảo luận về tỷ lệ trả hàng và ảnh hưởng của kích cỡ – Advanced Level
Th3 14, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main topic of Mia and James’s conversation?
How to change the website design for more visitors
How to lower shipping fees for online orders
How to improve returns by adjusting size options and guides
How to advertise new clothing collections
Explanation:
They discuss the returns rate for online clothing and recommend improving size options and size guides to reduce returns.
2.
According to Mia, which sizes have the highest returns?
Large and extra-large sizes
Extra-large and above
All sizes equally
Small and medium sizes
Explanation:
Mia says that mostly extra-large and above have high returns.
3.
Why do customers say they are returning the clothing?
The prices are too high
The clothes arrive late
The fit is not as expected
The colors are different from the photos
Explanation:
Mia explains that customers say the fit is not as expected.
4.
What can be inferred about the company’s current size information?
It only works for extra-large sizes
It may not be detailed enough for customers
It is already clear and complete
It is unrelated to returns
Explanation:
Because Mia says clearer size guides could help reduce returns, it can be inferred that the current size information may not be detailed enough.
5.
Why does Mia recommend improving size options and guides first?
Because it is the best first step to reduce returns
Because James asked her to change the stock system
Because it will definitely lower costs immediately
Because the company wants to stop selling larger sizes
Explanation:
Mia says her main recommendation is to focus on improving size options and guides first, implying this is the best first step to address returns.
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