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Listening Quiz: Xử lý mối quan hệ lạnh nhạt sau bất đồng về giá – Medium Level
Th1 11, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main topic of the conversation?
How Emily should rebuild trust with a client after a pricing disagreement
How Paul plans to raise prices for the product next month
Why the client decided to cancel the contract immediately
How to create a new marketing campaign for the product
Explanation:
The speakers discuss how Emily should respond after a client became distant following a pricing talk, including listening to concerns, explaining value, and offering flexible options.
2.
What does Paul tell Emily to do first?
Send the client a new contract
Stop communicating with the client for a while
Listen carefully to the client’s concerns
Lower the price immediately
Explanation:
Paul says, ‘Not right away. First, listen to their concerns carefully.’
3.
What does Emily say she will ask the client about?
What worries them about the price
When they will sign the agreement
Who made the pricing decision
Whether they want a different product
Explanation:
Emily says, ‘I will ask what worries them about the price.’
4.
Why does Paul suggest explaining the value the client gets for the price?
To avoid discussing the client’s concerns
To show why the product is worth the cost
To convince Emily to raise the price again
To end the conversation quickly
Explanation:
Paul says to explain the value they get and to show them why the product is worth it, which means he wants Emily to justify the price by emphasizing benefits.
5.
What can be inferred about Emily after talking with Paul?
She wants Paul to speak to the client instead
She plans to ignore the client for now
She believes the price should never be discussed again
She feels more confident about handling the situation
Explanation:
Emily ends by saying, ‘I feel ready to handle this now,’ which shows that Paul’s advice helped her feel more confident.
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Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Flashcards và Quiz Từ Vựng: Quản Lý Danh Tiếng Chủ Động trong Ngành Gây Tranh Cãi – Advanced Level
Tiếp theo:
Tiếng Anh Công Tác Xã Hội: Cùng cải thiện lộ trình chăm sóc – Easy Level
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