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Listening Quiz: Rà soát một cuộc gọi khám phá – Medium Level
Th12 15, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main purpose of David and Linda’s conversation?
To compare different customer service methods
To decide which client to call next
To plan a new sales campaign for the company
To discuss how Linda can improve her discovery calls
Explanation:
David gives Linda feedback on her discovery call and suggests questions she should add, so the conversation is about helping her improve.
2.
What did David say Linda did well on the discovery call?
She explained the company’s pricing clearly
She handled a complaint from the client
She asked good questions about the customers’ needs
She closed the sale successfully
Explanation:
David says, ‘You asked good questions about their needs.’
3.
What did Linda say she should ask about after David explained business impact?
The company’s office location
The names of the decision makers
The customer’s travel schedule
Costs
Explanation:
Linda responds, ‘Oh, I see. I should ask about costs too.’
4.
What can be inferred about Linda after the conversation?
She is open to feedback and wants to improve
She is already an expert at discovery calls
She plans to stop making discovery calls
She is unhappy with David’s advice
Explanation:
Linda thanks David, says she wants to improve her calls, and adds that she will include the new questions, which shows she is receptive to feedback.
5.
Why does David tell Linda, ‘Keep practicing and you will get better’?
To suggest she should work alone
To encourage her after giving advice
To tell her to stop asking questions
To change the subject of the conversation
Explanation:
David has just given feedback and then offers encouragement, so his purpose is to motivate Linda as she improves.
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