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Listening Quiz: Trao đổi về việc ghi nhận cuộc gọi giả – Medium Level
Th3 30, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main topic of the conversation?
A discussion about how to increase sales targets quickly
A discussion about changing the company’s KPI system
A discussion about training new sales representatives
A discussion about false call logs and how to respond to them
Explanation:
Paul and Anna talk about reps logging calls they did not make, why they do it, and how to stop the behavior.
2.
Why do some reps log calls they did not make, according to Paul?
They want to impress a new manager
They are trying to leave work early
They want to avoid pressure and meet their KPIs
They forgot to record the calls correctly
Explanation:
Paul says they do it because they want to meet their KPIs and avoid pressure.
3.
Why does Anna suggest giving the reps support instead of pressure?
Because she wants to reduce honest work
Because she believes the call logs are already correct
Because she thinks support may help prevent false reporting
Because she wants to change the company’s rules immediately
Explanation:
Anna responds to the problem by suggesting support instead of pressure, which fits the goal of stopping false call logs.
4.
What can be inferred about Paul’s opinion of the false call logs?
He believes they only affect one rep at a time
He thinks they are necessary for good customer service
He believes they could damage both the team and the company
He thinks they are a harmless way to improve numbers
Explanation:
Paul says the behavior can hurt their team and company, showing he sees it as harmful.
5.
What will Paul and Anna most likely do next?
Fire all of the reps who made false logs
Talk to the reps and explain the rules
Ask the company to remove all call logs
Ignore the issue and focus only on KPIs
Explanation:
Paul says they should talk to the reps and explain the rules, and Anna agrees to help set a clear message.
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