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Listening Quiz: Cùng cải thiện lộ trình chăm sóc – Easy Level
Th6 23, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhân viên công tác xã hội (English for Social Worker)
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1.
What are Mia and Mark mainly discussing?
A staff training schedule
A patient’s medical condition
A plan to improve the care pathway
A new appointment booking system already in use
Explanation:
Mia says they want to make the care pathway better, and Mark offers ideas about the current steps. The conversation is about improving the care pathway.
2.
Which step does Mark say is slow?
The billing process
The appointment booking
The patient check-in
The medical treatment
Explanation:
Mark directly says, “the appointment booking is slow.”
3.
What does Mark say would help patients more?
More information
Shorter waiting times
More staff at the clinic
Free transportation
Explanation:
Mark says, “more information would help patients.”
4.
What can be inferred about Mia’s reaction to Mark’s comments?
She wants to end the conversation quickly
She is dismissive of his ideas
She is interested in using his feedback
She already knows the care pathway is perfect
Explanation:
Mia asks for specific details, thanks Mark, and says they can try to fix the issue, showing she values and wants to use his feedback.
5.
Why does Mia ask Mark which steps are slow?
To ask him to book an appointment
To decide which patient should be seen first
To test whether Mark remembers the schedule
To find out where the care pathway needs improvement
Explanation:
Mia says they want ideas about the current steps, and she asks which steps are slow so they can improve the care pathway.
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