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Listening Quiz: Giải quyết xung đột trong đội – Medium Level
Th5 9, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư phần mềm (English for Software Engineer)
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1.
What is the main topic of the conversation?
How to recruit new employees for a team
How Michael became a team manager
How Olivia handles conflicts within a team
How to write a business report
Explanation:
The conversation focuses on Olivia’s methods for resolving team conflicts and keeping the team working well.
2.
What does Olivia do first when handling conflicts in a team?
She chooses one team member’s opinion over the others.
She listens to everyone’s opinions first.
She reminds everyone about shared goals.
She asks a manager to solve the problem immediately.
Explanation:
Olivia says, ‘I listen to everyone’s opinions first.’
3.
What does Olivia do when the conflict is serious?
She ignores the conflict until it goes away.
She stays calm and helps find a fair solution.
She changes the project without discussing it.
She tells everyone to leave the team.
Explanation:
Olivia says that if the conflict is serious, she stays calm and helps find a fair solution.
4.
What can be inferred about Olivia’s approach to team conflicts?
She solves conflicts by giving orders.
She prefers to avoid talking about problems.
She tries to include everyone and keep the team united.
She thinks conflicts should be handled by one person only.
Explanation:
Olivia listens to opinions, finds common ground, encourages communication, and reminds everyone of shared goals, which shows she aims to include everyone and keep the team united.
5.
When does Olivia involve a manager?
When she has already found a fair solution.
When the team is working well after a conflict.
When everyone agrees right away.
When the problem is too big for the team to handle alone.
Explanation:
Olivia says she involves a manager if the problem is too big for them to handle.
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