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Listening Quiz: Rà soát các quy trình leo thang trực ca – Advanced Level
Th12 9, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư phần mềm (English for Software Engineer)
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1.
What caused the delay in the team’s response?
The team forgot to document the event.
The first contact did not answer the call immediately.
The incident was resolved too quickly.
The backup person was unavailable for the entire incident.
Explanation:
Sophia says the delay happened because the first contact did not answer the call immediately.
2.
How late was the escalation to the backup?
On time
Fifteen minutes late
Ten minutes late
Five minutes late
Explanation:
Sophia states that the escalation to the backup was late by ten minutes.
3.
What did the team do when documenting the delays?
They reported the issue to another department immediately.
They did not mention the delays at all.
They explained the reason clearly.
They noted the delay but did not explain the reason clearly.
Explanation:
Daniel asks whether the delays were documented properly, and Sophia says they noted the delay but did not explain the reason clearly.
4.
What can be inferred about the team’s handling of the incident?
They followed the steps, but some parts of the process were not handled smoothly.
They handled it perfectly without any issues.
They ignored the escalation procedure completely.
They resolved the incident after the allowed time had passed.
Explanation:
The conversation says the team followed the steps, but there were delays, unclear documentation, and some members were unsure about the process, so the handling was not smooth.
5.
What is the main purpose of the conversation?
To assign a new on-call schedule for next month
To review problems in the on-call escalation process and discuss improvements
To explain how the incident was caused by a system failure
To praise the team for excellent performance
Explanation:
The conversation focuses on reviewing delays in the escalation process, discussing updates to the procedure, and suggesting training.
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