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Listening Quiz: Quản lý phân bổ ưu tiên trong thời gian thiếu hụt cung ứng – Medium Level
Th11 26, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý chuỗi cung ứng (English for Supply Chain Manager)
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1.
What is the main topic of the conversation?
How to expand a business into new markets
How to reduce shipping costs for customers
How to handle a supply shortage fairly
How to train employees to answer phones
Explanation:
The conversation focuses on managing a supply shortage by prioritizing customers, communicating clearly, and offering alternatives.
2.
How will Michael and Laura rank customers?
By the amount of feedback they give
By the time of day they placed orders
By urgency and order size
By how long they have been customers
Explanation:
Michael says they will rank customers by urgency and order size.
3.
What will they do to explain the shortage to customers?
Send customers a discount coupon
Ask customers to call back next month
Be honest and clear about the shortage
Cancel all outstanding orders immediately
Explanation:
Michael says they will be honest and clear about the shortage.
4.
What can be inferred about Michael and Laura’s plan?
They will give supplies only to the largest customers
They want to hide the shortage until it is over
They plan to stop communicating with customers
They are trying to treat customers as fairly as possible
Explanation:
They discuss ranking by urgency, explaining the shortage honestly, updating customers, and offering alternatives, which shows they are trying to be fair.
5.
What will they do if a customer is unhappy with their priority?
Listen carefully and explain the reasons
Remove the customer from the waitlist
Ask the customer to place a new order
Ignore the complaint and move on
Explanation:
Michael says they will listen carefully and explain the reasons.
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