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Listening Quiz: Hệ thống thông báo trạng thái đơn hàng – Advanced Level
Th8 30, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý chuỗi cung ứng (English for Supply Chain Manager)
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1.
What is Linda and Kevin mainly discussing?
How to reduce shipping costs for orders
Ways to train customer service staff
A plan to create an order notification system
A new policy for package returns
Explanation:
They discuss designing a notification system to improve order updates, including shipping, delays, tracking, and delivery notices.
2.
According to Linda, what should customers receive when their orders are shipped?
A phone call from support staff
A return label
A discount coupon
An alert
Explanation:
Linda says, ‘We can send alerts when orders are shipped.’
3.
What two communication methods does Linda suggest for sending notifications?
Chat and fax
Text and voicemail
Email and SMS
Phone and mail
Explanation:
Linda says, ‘Email and SMS are good options.’
4.
Why does Kevin suggest including tracking information?
Because customers want to know where their packages are
Because it would stop delays from happening
Because tracking information would replace delivery alerts
Because it is required for all shipping companies
Explanation:
Kevin asks about tracking information, and Linda replies that customers want to track their packages, showing that tracking is useful for customers.
5.
What do Linda and Kevin decide to do next?
Begin planning the development
Wait until customers complain
Hire a new delivery team
Cancel the notification project
Explanation:
Linda says, ‘Let’s start planning the development now,’ after agreeing that they need to test the system before launch.
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