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Listening Quiz: Phản hồi thông báo cải thiện hiệu suất – Advanced Level
Th4 11, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý chuỗi cung ứng (English for Supply Chain Manager)
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1.
What is the main purpose of Robert and Sophia’s conversation?
To negotiate a new contract with the retailer
To discuss a plan for improving delivery performance
To arrange a customer service training session
To complain about the retailer’s shipping policy
Explanation:
They discuss how to respond to the retailer’s notice by creating a corrective action plan to improve delivery times.
2.
What do Robert and Sophia say they should do first?
Update the tracking system
Train the team on new steps
Schedule weekly reviews with the retailer
Analyze their current shipping process
Explanation:
Robert says, ‘First, we need to analyze our current shipping process.’
3.
What does Sophia say they should also do to help monitor progress?
Update their tracking system
Add more staff
Include clear deadlines
Write the plan today
Explanation:
Sophia says, ‘Also, we should update our tracking system,’ and Robert adds that better tracking will help them monitor progress.
4.
What can be inferred about the retailer’s notice?
The retailer is asking them to reduce staff
The retailer has already approved their corrective action plan
The retailer wants Robert and Sophia to make improvements quickly
The retailer is satisfied with the current delivery times
Explanation:
Sophia says they need to act fast, and Robert says the retailer wants them to improve delivery times.
5.
What will Robert most likely do next?
Write the plan today and send it
Train the team on new steps
Hold weekly reviews with the retailer
Prepare a presentation for the next meeting
Explanation:
Robert says, ‘I will write the plan today and send it,’ which is the clearest next action stated in the conversation.
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