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Listening Quiz: Thiết Kế Bảng Phân Loại Cho Knowledge Base – Easy Level
Th8 30, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên viết tài liệu kỹ thuật (English for Technical Writer)
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1.
What are Sarah and Mark mainly discussing?
How to repair a knowledge base website
How to design a taxonomy for organizing information
How to write support articles for products
Why user feedback should be ignored
Explanation:
The conversation is about designing a taxonomy, which Sarah explains is a way to organize information for the knowledge base.
2.
According to Sarah, what is a taxonomy?
A system for collecting user complaints
A list of product names
A method for deleting old data
A way to organize information
Explanation:
Sarah directly says, ‘It is a way to organize information.’
3.
What types of categories does Sarah say they need?
Product types and support topics
Shipping issues and payment methods
Features and pricing plans
Employee roles and department names
Explanation:
Sarah says, ‘We need product types and support topics.’
4.
How does Sarah suggest keeping the taxonomy simple?
By using clear names and avoiding too many levels
By removing all categories
By letting only managers edit it
By adding many detailed levels
Explanation:
Sarah advises, ‘Use clear names and avoid too many levels.’
5.
What can be inferred about user feedback in this conversation?
It is considered unnecessary for the taxonomy
It is only useful after the taxonomy is finished
It should replace categories and subcategories
It may help improve the taxonomy
Explanation:
Sarah says, ‘Yes, user feedback is very important,’ which implies it can help improve the taxonomy.
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