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Listening Quiz: Thảo Luận Chiến Lược Giao Tiếp Cho Các Thay Đổi Lớn – Medium Level
Th1 17, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên viết tài liệu kỹ thuật (English for Technical Writer)
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1.
What are William and Sophia mainly discussing?
How to communicate about a release with breaking changes
How to market a new product to customers
How to write blog posts for the company website
How to train a dedicated support team
Explanation:
They discuss a communication plan for a release with breaking changes, including warnings, channels, details, support, tone, and feedback.
2.
Which channels do William and Sophia decide to use for the message?
Company meetings and webinars
Email and the official blog
Phone calls and printed flyers
Text messages and social media
Explanation:
Sophia says, ‘Email and our official blog are good choices.’
3.
What do they say about the tone of their communication?
It should be technical and formal
It should be clear and reassuring
It should be brief and humorous
It should be urgent and aggressive
Explanation:
Sophia says the tone should be ‘clear and reassuring to reduce user anxiety.’
4.
Why does Sophia want detailed change notes included?
To help users understand what to expect
To replace the need for early warnings
To avoid using email as a channel
To make the release seem more exciting
Explanation:
Sophia says, ‘details help users understand what to expect,’ which implies the notes are meant to prepare users.
5.
What does Sophia recommend doing after the release?
Canceling support until the next update
Gathering feedback from users
Posting only on the blog
Removing the change notes
Explanation:
Sophia says, ‘Yes, feedback helps improve future updates.’
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