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Listening Quiz: Xử Lý Một Bình Luận Xúc Phạm – Advanced Level
Th11 5, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Hướng dẫn viên du lịch (English for Tour Guide)
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1.
What is Linda and Kevin’s main plan for dealing with the offensive comment?
To report the person to their manager immediately
To ignore the comment and never speak to him again
To argue back and prove the person wrong
To respond calmly and respectfully while explaining their culture
Explanation:
They agree to respond calmly, be respectful, explain their culture, and avoid arguing or getting angry.
2.
What do Linda and Kevin suggest sharing with the person?
A list of strict rules for behavior
A video of the rude comment
A written complaint about the comment
Personal stories about their traditions
Explanation:
Kevin says, ‘We can share stories about our traditions,’ and Linda agrees it might help.
3.
Why does Kevin say, ‘We should avoid arguing or getting angry’?
He wants to end the conversation quickly
He thinks calm words are more likely to help the person understand
He wants Linda to stop talking about her culture
He believes the person is already apologizing
Explanation:
Kevin explains that they should be respectful and that calm words can change the person’s mind.
4.
What can be inferred about Linda and Kevin?
They believe patience may help the other person learn and respect them
They think their culture does not need any explanation
They are planning to leave the conversation as soon as possible
They are certain the person will never change
Explanation:
Kevin says he believes the person will learn to respect them if they stay patient.
5.
According to Kevin, what can help start a good talk?
Asking questions kindly
Waiting for the person to leave
Speaking louder than the other person
Changing the subject immediately
Explanation:
Kevin says, ‘Also, we can ask him questions kindly,’ and Linda replies that questions can open a good talk.
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