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Listening Quiz: Xử Lý Vấn Đề Nhóm Trong Tour Dài – Medium Level
Th9 10, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Hướng dẫn viên du lịch (English for Tour Guide)
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1.
What are Michael and Emma mainly discussing?
How to end the tour early because of bad weather
How to handle tension and conflicts within their tour group
How to choose who should lead the group tomorrow
How to plan a sightseeing route for the next city
Explanation:
Michael and Emma talk about people not getting along, calming the group, setting rules, and planning an activity to help everyone get along. The main topic is handling group conflict on the tour.
2.
What does Michael say he will do about the two people who argued?
Ask them to leave the group for the day
Speak with them directly
Have Emma make an announcement
Move them to separate buses
Explanation:
Michael says, ‘I will speak with the two who argued,’ so he plans to talk to them directly.
3.
What does Emma say she will do to help the group?
Keep the mood light and calm the others
Cancel tomorrow’s activity
Write new rules for everyone immediately
Call the tour company for advice
Explanation:
Emma says she will ‘try to calm the others and keep the mood light.’
4.
What can be inferred about Michael and Emma’s approach to the problem?
They believe only strict punishment will work
They think the group should split into smaller teams permanently
They want to ignore the issue and hope it stops
They are trying to solve the conflict calmly and supportively
Explanation:
They discuss listening, calming people, reminding everyone they are on the same team, and staying positive. This shows a calm and supportive approach.
5.
What will Michael most likely do next, based on the conversation?
Ask Emma to leave the group alone
Tell everyone to stop participating in activities
Finish the tour without talking to anyone
Speak with the two people who argued
Explanation:
Michael already says, ‘I will speak with the two who argued,’ so that is the most likely next action.
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