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Listening Quiz: Cải Thiện Tỷ Lệ Hoàn Thành Nhiệm Vụ – Easy Level
Th2 24, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhà thiết kế trải nghiệm người dùng (UX) (English for UX Designer)
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1.
What are Olivia and Robert mainly discussing?
Plans to hire more customer support staff
A problem with the website’s payment system
The recent improvement in task completion and ways to help users finish tasks
A new marketing campaign for a product launch
Explanation:
They discuss the new task data, the increase in completion rate, the improved user interface, and adding guides for the next update.
2.
What change did Robert say caused the increase in the completion rate?
They lowered the number of tasks users had to complete
They sent users more reminder emails
They added a new payment option
They improved the user interface last month
Explanation:
Robert says, “We improved the user interface last month,” and connects that change to the increase.
3.
How did users describe the task-finish process after the interface was improved?
More confusing and slower
More expensive and longer
Less reliable and harder
Simpler and faster
Explanation:
Robert says the users said it was “simpler and faster.”
4.
Why does Olivia suggest adding more guides for users?
Because she believes the interface should be removed
Because she plans to cancel the next update
Because she thinks it will help users even more
Because she wants to reduce the number of tasks
Explanation:
Olivia asks about adding more guides, and Robert says it will help even more, showing her goal is to further help users complete tasks.
5.
What can be inferred about Robert’s attitude toward the new guides?
He believes the task data is not worth reviewing
He thinks they are a good idea and is willing to work on them
He wants Olivia to handle the entire project alone
He is doubtful they will make any difference
Explanation:
Robert says, “I think that will help even more” and “I will start working on it,” which shows he supports the idea and is willing to help.
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