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Listening Quiz: Xem Lại Trải Nghiệm UX Của Tài Liệu Trợ Giúp – Medium Level
Th11 13, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhà thiết kế trải nghiệm người dùng (UX) (English for UX Designer)
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1.
What are Michael and Olivia mainly discussing?
A problem with the company’s internet connection
Ways to improve the help documentation design
Plans for a customer feedback survey
The best way to train new employees
Explanation:
They talk about several features of the new help docs, including the layout, images, guides, font, and search function, all with the goal of improving them.
2.
What does Olivia say about the layout of the new help docs?
It has too many colors and images
It is already perfect and needs no changes
It is clean but a bit too simple
It is confusing and difficult to follow
Explanation:
Olivia says, ‘It is clean but a bit too simple.’
3.
What does Olivia say about the search function?
It is too slow to be useful
It does not work at all
It works but sometimes gives too many results
It only finds image files
Explanation:
Olivia says the search function ‘works but sometimes it gives too many results.’
4.
Why does Michael suggest adding more images?
He thinks the current help docs are too long
He wants to replace the written text completely
He expects the layout to become more colorful for its own sake
He believes images would help users understand better
Explanation:
Michael says, ‘Maybe we need more images,’ and Olivia responds that images would help users understand better.
5.
What can be inferred about the help docs after this conversation?
Michael dislikes the new help docs completely
Michael and Olivia think they need several improvements
They have decided to remove the search function
The help docs are too advanced for users
Explanation:
They discuss multiple possible improvements: more images, step-by-step guides, a friendlier font, and a more focused search function, showing they think several changes are needed.
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Tiếp theo:
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