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Listening Quiz: Thảo Luận Về Các Chỉ Số Hiệu Suất Quy Trình Kinh Doanh – Advanced Level
Th9 15, 2025
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
By how much did process efficiency improve this quarter?
5%
10%
15%
20%
Explanation:
Sophia says that process efficiency has improved by 10% this quarter.
2.
What happened to the error rates?
They stayed the same at 5%.
They decreased from 5% to 3%.
They increased from 3% to 5%.
They decreased from 82 to 85 points.
Explanation:
Sophia states that error rates decreased from 5% to 3%.
3.
Which process improved the most?
Customer support
Inventory management
Billing
Order fulfillment
Explanation:
Sophia says the order fulfillment process improved the most.
4.
What steps did the team take to improve the process?
They changed the customer satisfaction survey.
They lowered the number of meetings.
They automated several manual tasks and reduced delays.
They hired more staff and increased delays.
Explanation:
Sophia explains that the team automated several manual tasks and reduced delays.
5.
What is the most likely reason William wants to prepare a detailed update for the next meeting?
He wants to cancel the training sessions.
He wants to request a raise.
He wants to replace the order fulfillment process.
He wants to help keep management informed regularly.
Explanation:
William says he will prepare a detailed update, and Sophia adds that they should keep management informed regularly. This supports the inference that his update is meant to help maintain regular communication with management.
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Tiếng Anh Tổ Chức Sự Kiện: Bàn Về Báo Cáo Sau Sự Kiện – Easy Level
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