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Listening Quiz: Thảo Luận Về Hỗ Trợ Sau Khi Triển Khai – Advanced Level
Th11 29, 2025
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What is the main topic of Jessica and William’s conversation?
Planning post-go-live support for users
Reviewing employee performance this month
Choosing a new ticketing system vendor
Scheduling a product launch meeting
Explanation:
They discuss support needs after go-live, including staffing, training, delays, tools, and reporting.
2.
How many additional support agents does Jessica say they need to hire?
One
Three
Two
Four
Explanation:
Jessica says, ‘We need to hire two more support agents.’
3.
How long will training take for the new hires before they start?
One week
Two weeks
Three days
One month
Explanation:
Jessica states that training will take one week before the new hires start.
4.
What can be inferred about the current support team?
They have already informed management about every issue
They will probably have a heavy workload until new staff are hired
They are not yet ready to use the ticketing system
They will stop handling urgent problems immediately
Explanation:
Jessica says the current team will handle urgent problems meanwhile, but they will be very busy, which implies a heavy workload.
5.
How will progress be reported to management?
With weekly reports that include issue summaries and resolutions
Through daily phone calls
By sending the new support agents to meetings
Through monthly performance reviews
Explanation:
Jessica says they will provide weekly reports with issue summaries and resolutions.
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Trước đó:
Tiếng Anh Tổ Chức Sự Kiện: Lên Kế Hoạch Công Bố Người Chiến Thắng Cho Lễ Trao Giải – Advanced Level
Tiếp theo:
Tiếng Anh Hóa Học: Cải Thiện Tháp Chưng Cất Bằng Kiểm Soát Quy Trình Tiên Tiến – Advanced Level
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