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Listening Quiz: Xử Lý Sai Lệch Trong Giao Hàng – Advanced Level
Th8 18, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Đầu bếp (English for Chef)
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1.
What is the main purpose of the conversation?
To place a new order for product A boxes
To discuss a damaged order that needs to be returned
To resolve a shipment problem involving missing items
To schedule a meeting about future deliveries
Explanation:
David reports that five boxes of product A are missing, and Emily helps arrange a solution by checking records and promising replacement shipment details.
2.
How many boxes of product A did David say were missing?
Three boxes
Seven boxes
Five boxes
Ten boxes
Explanation:
David says, ‘Five boxes of product A did not arrive.’
3.
What options did Emily offer to solve the problem?
A refund or a discount
An apology letter or a phone call
A new product or a free gift
A replacement shipment or a credit
Explanation:
Emily says, ‘We can either send replacements or give you a credit.’
4.
Why does David ask Emily to send the new delivery details by email?
He wants written confirmation of the shipment information
He wants to change the shipping address
He wants Emily to send a credit note instead
He wants to cancel the order immediately
Explanation:
David asks for the new delivery details by email after Emily says she will arrange the shipment soon, so he is asking for written confirmation of the updated information.
5.
What can be inferred about Emily’s attitude toward the issue?
She is dismissive and unwilling to help
She is focused on fixing the problem quickly
She wants David to place another order
She is confused about which boxes are missing
Explanation:
Emily apologizes, checks the records, offers solutions, arranges shipment, and says, ‘We want to fix this fast,’ which shows she is trying to resolve the issue quickly.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Tiếng Anh Thương Mại: Giải Thích Phương Pháp Phân Tích Và Giới Hạn – Advanced Level
Tiếp theo:
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