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Listening Quiz: Cải Thiện Giao Tiếp Trong Đội Phục Vụ – Advanced Level
Th8 19, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Đầu bếp (English for Chef)
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1.
What is the main topic of the conversation?
Improving communication to reduce mistakes
Choosing who will manage the front desk
Training staff to work faster during lunch
Planning a new menu for the restaurant
Explanation:
Emily and William discuss communication problems and suggest ways to reduce errors, such as repeating orders, using simple words, and listening carefully.
2.
According to William, what sometimes causes the errors?
The team works too slowly
Messages are not clear or missed
Customers change their minds often
The orders are written in the wrong language
Explanation:
William says, ‘Sometimes, messages are not clear or missed.’
3.
What does Emily suggest to help the team prepare better?
Assigning one person to speak for everyone
Longer breaks between shifts
Using fewer written notes
Short meetings before each shift
Explanation:
Emily asks, ‘Can we have short meetings before each shift?’ and William says it will help them prepare better.
4.
What can be inferred about the team’s current work situation?
They rarely need to communicate with customers
They plan to stop working at the front of the house
They are already excellent at avoiding mistakes
They want to improve how they handle orders and requests
Explanation:
They discuss several communication problems and ways to reduce errors, which shows they want to improve how they handle orders and special requests.
5.
Why does Emily mention writing down special requests clearly?
To replace the need for meetings
To make it easier to remember and check orders
To show that the team is already perfect
To avoid talking to customers
Explanation:
William responds, ‘Writing helps us remember and check orders,’ showing that Emily suggests it to improve accuracy.
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Luyện tập thêm về bài học này:
Listening Lesson
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Tiếp theo:
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