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Listening Quiz: Thảo Luận Về Chi Phí Nếu Không Giải Quyết Vấn Đề – Medium Level
Th12 16, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What are Kevin and Emma mainly discussing?
A customer service training schedule
The cost of not solving a problem
How Kevin can invest in the company
A new marketing plan for Emma’s business
Explanation:
The conversation focuses on how much the problem costs Emma’s business and what will happen if it is not fixed, which shows they are discussing the cost of not solving the problem.
2.
About how much does the problem cost Emma’s business each month?
About fifty thousand dollars
About five hundred dollars
About two thousand dollars
About five thousand dollars
Explanation:
Emma says, ‘Maybe around five thousand dollars monthly.’
3.
What does Emma say will happen if the problem is not fixed soon?
The problem will disappear on its own
The costs will stay the same
The business will stop serving customers
The losses will grow and cause more problems
Explanation:
Emma states, ‘The losses will grow and cause more problems.’
4.
What can be inferred about the problem from Emma’s response?
It is only a minor issue with no real cost
It is already affecting the business and some customers
Kevin is responsible for solving it
The problem has been fully solved
Explanation:
Emma says it costs money and time every month, losses will grow, and some customers have complained already, so the problem is already affecting the business and customers.
5.
Why does Kevin ask, ‘If we solve this, can you save that money?’
To ask whether the business can borrow money
To show that fixing the problem would help the budget
To confirm the problem has no effect on customers
To suggest Emma should raise prices
Explanation:
Kevin asks this after discussing monthly losses, and Emma responds that it would help their budget a lot, showing he wants to confirm the financial benefit of solving the problem.
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