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Listening Quiz: Đưa Nhóm Customer Success Vào Sớm – Easy Level
Th8 23, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is Paul mainly discussing with Linda?
A complaint from a customer
A marketing campaign for a product
A new pricing plan for the company
A change to the sales process
Explanation:
Paul says he wants to talk about their sales process and suggests bringing the customer success team in earlier.
2.
Why does Paul want to involve the customer success team earlier?
To reduce the number of meetings
To help answer customer questions better
To prepare a new product presentation
To replace the sales team entirely
Explanation:
Paul says the customer success team can help answer customer questions better.
3.
What concern does Linda raise about the customer success team?
They may not understand the product
They may disagree with the sales team
They might not have enough time
They could ask for a higher budget
Explanation:
Linda asks, ‘Will the customer success team have time for this?’
4.
What can be inferred about Paul and Linda’s attitude toward the change?
They are both unsure and do not want to try it
They are willing to test the idea in a future meeting
They already changed the process without discussing it
They think the idea will slow down sales
Explanation:
Linda says, ‘Okay, let’s try this in the next sales meeting,’ which shows they are willing to test the idea.
5.
What will Paul do next?
He will tell the customer success team
He will ask Linda to contact the customers
He will rewrite the entire sales process by himself
He will cancel the next sales meeting
Explanation:
Paul says, ‘Great! I will tell the customer success team.’
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Listening Lesson
Vocabulary Flashcards and Quiz
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Tiếp theo:
Flashcards và Quiz Từ Vựng: Thảo Luận Thay Đổi Phiên Bản Với Phản Hồi Khách Hàng – Medium Level
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