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Listening Quiz: Quan Sát Cuộc Đàm Phán Của Account Executive Cấp Cao – Medium Level
Th11 29, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main purpose of Anna’s conversation with Michael?
To schedule a meeting with a client
To explain how Anna negotiates with clients
To complain about a difficult customer
To discuss Michael’s new product ideas
Explanation:
Anna answers Michael’s questions about her negotiation process, showing him how she handles big deals.
2.
What does Anna say she does first in a negotiation?
She asks the client to make a decision quickly
She explains the extra cost of added features
She offers a discount immediately
She starts by understanding the client’s needs clearly
Explanation:
Anna says, ‘I start by understanding the client’s needs clearly.’
3.
How does Anna respond when a client asks for a lower price?
She explains the value of the product first
She gives a discount every time
She ignores the request
She ends the meeting right away
Explanation:
Anna says she responds by explaining the value of the product first.
4.
What can be inferred about Anna’s negotiation style?
She prefers to focus on the client’s needs and keep the conversation calm
She always lowers the price before discussing anything else
She believes negotiating is only about offering discounts
She avoids answering client questions whenever possible
Explanation:
Anna says she understands the client’s needs, listens carefully, answers questions, and stays calm, which suggests a client-focused and calm style.
5.
When does Anna say she offers discounts during a meeting?
Never, under any circumstances
Only if it helps close the deal quickly
Whenever the client asks for one
At the start of every negotiation
Explanation:
Anna says, ‘Only if it helps close the deal quickly.’
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