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Listening Quiz: Chuẩn Bị Cho Buổi Đánh Giá Kinh Doanh Hàng Quý – Medium Level
Th6 25, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the conversation mainly about?
Discussing a new customer service policy
Resolving a problem with missing CRM records
Scheduling a sales team training session
Planning a quarterly business review using CRM data
Explanation:
Mark and Olivia talk about preparing for the quarterly business review by reviewing CRM data, sales growth, customer retention, and charts.
2.
By how much did sales increase this quarter?
5%
10%
15%
20%
Explanation:
Olivia says, ‘The data shows a 10% increase in sales this quarter.’
3.
What did Mark say they should highlight in the review?
Only customer complaints and refunds
The company’s hiring plans and budget
Sales growth and customer retention
The newest product features and prices
Explanation:
Mark says they should highlight ‘the sales growth and customer retention.’
4.
What can be inferred about Olivia?
She wants to postpone the meeting
She will help prepare materials for the review
She is responsible for presenting the sales targets alone
She is not familiar with the CRM data
Explanation:
Olivia says she will create the charts today and send them to Mark, which shows she will help prepare materials for the review.
5.
Why does Mark suggest preparing charts?
To compare employee salaries
To replace the quarterly review entirely
To make the results easier to understand
To show that the sales teams performed poorly
Explanation:
Mark says, ‘Let’s prepare some charts to show these results clearly,’ so his purpose is to make the results easier to understand.
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Listening Lesson
Vocabulary Flashcards and Quiz
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