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Listening Quiz: Phối Hợp Cuộc Gọi Tham Khảo – Medium Level
Th5 2, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main purpose of Michael’s call with Mia?
To get Mia’s feedback for a prospective client
To schedule a team celebration
To discuss a problem with customer support
To ask Mia to place a new order
Explanation:
Michael says there is a new client interested in the product and asks Mia to share how it helped her team, so the call is for product feedback to help the client.
2.
According to Mia, how did the product help her team?
It made their work faster and easier
It eliminated the need for training
It reduced the product’s price
It increased the number of clients
Explanation:
Mia says, ‘It made our work faster and easier.’
3.
What did Mia say was the biggest benefit for her company?
Longer work hours and faster shipping
Lower costs and bigger profits
More meetings and more reports
Better communication and fewer mistakes
Explanation:
When Michael asks about the biggest benefit, Mia answers, ‘Better communication and fewer mistakes.’
4.
What can be inferred about Mia’s experience with the support team?
She never contacted them
She was satisfied with their quick responses
She thought they only helped once
She was disappointed with their response time
Explanation:
Mia says the support team ‘responded quickly every time,’ which suggests she was satisfied with their response time.
5.
Why does Michael ask Mia whether she would recommend the product to others?
To decide whether to stop selling the product
To confirm the product is out of stock
To find out if she can help persuade the new client
To ask her to write a technical manual
Explanation:
Michael says this will help their new client, so he is asking for Mia’s recommendation to support the sales conversation.
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