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Listening Quiz: Phối Hợp Cuộc Gọi Tham Khảo – Medium Level
Th5 2, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main purpose of Michael’s call with Mia?
To discuss a problem with customer support
To ask Mia to place a new order
To schedule a team celebration
To get Mia’s feedback for a prospective client
Explanation:
Michael says there is a new client interested in the product and asks Mia to share how it helped her team, so the call is for product feedback to help the client.
2.
According to Mia, how did the product help her team?
It increased the number of clients
It reduced the product’s price
It made their work faster and easier
It eliminated the need for training
Explanation:
Mia says, ‘It made our work faster and easier.’
3.
What did Mia say was the biggest benefit for her company?
Better communication and fewer mistakes
More meetings and more reports
Longer work hours and faster shipping
Lower costs and bigger profits
Explanation:
When Michael asks about the biggest benefit, Mia answers, ‘Better communication and fewer mistakes.’
4.
What can be inferred about Mia’s experience with the support team?
She was disappointed with their response time
She never contacted them
She was satisfied with their quick responses
She thought they only helped once
Explanation:
Mia says the support team ‘responded quickly every time,’ which suggests she was satisfied with their response time.
5.
Why does Michael ask Mia whether she would recommend the product to others?
To ask her to write a technical manual
To confirm the product is out of stock
To find out if she can help persuade the new client
To decide whether to stop selling the product
Explanation:
Michael says this will help their new client, so he is asking for Mia’s recommendation to support the sales conversation.
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