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Listening Quiz: Chia Sẻ Bài Viết Hữu Ích Sau Cuộc Gọi Discovery – Advanced Level
Th2 17, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the conversation mainly about?
Michael explains why he no longer needs help.
Michael asks Linda to repair his software immediately.
Linda shares a helpful article with Michael and they arrange another meeting.
Linda and Michael discuss a new calendar system.
Explanation:
Linda finds an article for Michael, emails it to him, and they agree to talk again next Tuesday afternoon.
2.
What does Linda say about the article?
It was written especially for next Tuesday.
It explains easy steps to fix problems.
It is too technical for Michael to read.
It only covers calendar invitations.
Explanation:
Linda says, ‘This article explains easy steps to fix problems.’
3.
What has Linda already done with the article?
She attached it to a calendar invite.
She posted it on a website.
She emailed it to Michael.
She mailed a printed copy to Michael.
Explanation:
Michael asks if she can send it, and Linda replies, ‘I already emailed it to you.’
4.
What can be inferred about Michael’s attitude toward the article?
He wants Linda to rewrite it first.
He is not interested in reading it.
He believes it is unrelated to his software issues.
He thinks it may help improve his system.
Explanation:
Michael says, ‘Sure, I want to improve my system,’ and asks whether the article fits his needs, showing he believes it may help.
5.
What will Linda do next?
Call Michael right away with more questions.
Send a calendar invite soon.
Fix Michael’s software issues herself.
Read the article with Michael today.
Explanation:
Linda says, ‘I will send a calendar invite soon.’
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