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Listening Quiz: Chia Sẻ Bài Viết Hữu Ích Sau Cuộc Gọi Discovery – Advanced Level
Th2 17, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the conversation mainly about?
Linda shares a helpful article with Michael and they arrange another meeting.
Linda and Michael discuss a new calendar system.
Michael asks Linda to repair his software immediately.
Michael explains why he no longer needs help.
Explanation:
Linda finds an article for Michael, emails it to him, and they agree to talk again next Tuesday afternoon.
2.
What does Linda say about the article?
It was written especially for next Tuesday.
It explains easy steps to fix problems.
It is too technical for Michael to read.
It only covers calendar invitations.
Explanation:
Linda says, ‘This article explains easy steps to fix problems.’
3.
What has Linda already done with the article?
She mailed a printed copy to Michael.
She attached it to a calendar invite.
She emailed it to Michael.
She posted it on a website.
Explanation:
Michael asks if she can send it, and Linda replies, ‘I already emailed it to you.’
4.
What can be inferred about Michael’s attitude toward the article?
He thinks it may help improve his system.
He believes it is unrelated to his software issues.
He is not interested in reading it.
He wants Linda to rewrite it first.
Explanation:
Michael says, ‘Sure, I want to improve my system,’ and asks whether the article fits his needs, showing he believes it may help.
5.
What will Linda do next?
Read the article with Michael today.
Send a calendar invite soon.
Fix Michael’s software issues herself.
Call Michael right away with more questions.
Explanation:
Linda says, ‘I will send a calendar invite soon.’
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