Listening Quiz: Thuyết Trình Kết Quả Khảo Sát Trải Nghiệm Bệnh Nhân – Advanced Level

1. What is the main topic of the conversation?

2. What percentage of patients reported overall satisfaction?

3. Which two areas are described as the main issues?

4. What can be inferred about the patients’ overall view of the service?

C They only care about the survey results, not the service
A They are unhappy with every part of the experience
D They believe the staff communication is excellent and needs no change
B They like the cleanliness and care quality but have concerns about waiting and communication

5. What will the team do to check whether the improvements are effective?