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Listening Quiz: Phản Hồi Khiếu Nại Bệnh Nhân Từ Chính Trị Gia – Easy Level
Th3 10, 2024
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bởi
Anna Phạm
trong
Tiếng Anh Y Tế
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1.
What is the main topic of the conversation?
A request to schedule a political event
A complaint from a politician about a patient’s dissatisfaction with service
A plan to hire more staff for the office
A discussion about a new medical treatment
Explanation:
Jessica says they received a complaint from a politician, and Michael explains that the politician is speaking for a constituent who is unhappy with the service.
2.
Who is the politician speaking for?
A hospital manager
A family member
A constituent
A colleague
Explanation:
Jessica says, ‘The politician is speaking for their constituent.’
3.
What does Michael tell Jessica to make sure to do in the response?
Ask the politician to call later
Offer a refund and cancel the appointment
Ignore the complaint and wait
Apologize and explain the situation
Explanation:
Michael says, ‘Make sure to apologize and explain the situation.’
4.
Why does Michael say, ‘That shows we care’?
To praise Jessica’s idea of offering to meet with the patient
To remind Jessica to contact the politician instead
To ask Jessica to stop writing the letter
To suggest the complaint is not important
Explanation:
Michael says this after Jessica says she will offer to meet with the patient, so he is praising that idea as a caring response.
5.
What can be inferred about Jessica’s role in handling the complaint?
She is the patient who made the complaint
She wants to delay responding until next week
She is the politician who reported the issue
She is responsible for preparing the reply to the complaint
Explanation:
Jessica says, ‘I will write a response letter now,’ which shows she is preparing the reply.
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