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Listening Quiz: Đánh Giá Thiệt Hại Về Danh Tiếng Sau Vụ Vi Phạm Bảo Mật – Medium Level
Th8 4, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên an ninh mạng (English for Cybersecurity Analyst)
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1.
What is the main topic of Daniel and Linda’s conversation?
A review of monthly sales performance
A plan to launch a new customer service program
A discussion of how to improve office scheduling
An assessment of the damage caused by a security breach
Explanation:
They discuss a security breach, its effect on customer trust, the cause of the problem, and how to rebuild trust.
2.
According to Daniel, how much confidence did the company lose?
20%
25%
15%
10%
Explanation:
Daniel says, “We lost 20% of our customers’ confidence.”
3.
What did Daniel say was the main reason for the problem?
A poor customer service policy
A drop in advertising
A delay in shipping products
The data leak
Explanation:
Daniel states that “The data leak was the main reason.”
4.
What can be inferred about the company’s situation from the conversation?
The company has already fully recovered its reputation
Customers were never affected by the breach
The public has already forgotten about the incident
The company is trying to respond quickly to restore trust
Explanation:
Linda asks how they can fix the problem, and Daniel says they need to improve security fast and be transparent, which shows they are trying to respond quickly to restore trust.
5.
Why does Daniel say, “transparency will help rebuild trust”?
To explain why the public should be informed soon
To refuse to prepare a message
To show that the report is not important
To suggest that the company should hide the breach
Explanation:
Daniel answers Linda’s question about informing the public soon and explains that transparency will help rebuild trust.
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