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Listening Quiz: Đánh Giá Thiệt Hại Về Danh Tiếng Sau Vụ Vi Phạm Bảo Mật – Medium Level
Th8 4, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên an ninh mạng (English for Cybersecurity Analyst)
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1.
What is the main topic of Daniel and Linda’s conversation?
An assessment of the damage caused by a security breach
A plan to launch a new customer service program
A discussion of how to improve office scheduling
A review of monthly sales performance
Explanation:
They discuss a security breach, its effect on customer trust, the cause of the problem, and how to rebuild trust.
2.
According to Daniel, how much confidence did the company lose?
25%
15%
10%
20%
Explanation:
Daniel says, “We lost 20% of our customers’ confidence.”
3.
What did Daniel say was the main reason for the problem?
A drop in advertising
The data leak
A delay in shipping products
A poor customer service policy
Explanation:
Daniel states that “The data leak was the main reason.”
4.
What can be inferred about the company’s situation from the conversation?
Customers were never affected by the breach
The company is trying to respond quickly to restore trust
The public has already forgotten about the incident
The company has already fully recovered its reputation
Explanation:
Linda asks how they can fix the problem, and Daniel says they need to improve security fast and be transparent, which shows they are trying to respond quickly to restore trust.
5.
Why does Daniel say, “transparency will help rebuild trust”?
To show that the report is not important
To refuse to prepare a message
To suggest that the company should hide the breach
To explain why the public should be informed soon
Explanation:
Daniel answers Linda’s question about informing the public soon and explains that transparency will help rebuild trust.
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