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Listening Quiz: Tóm Tắt Phân Tích Khách Hàng Rời Bỏ – Easy Level
Th2 11, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhà khoa học dữ liệu (English for Data Scientist)
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1.
What is the main topic of the conversation?
A discussion of customer churn and possible ways to reduce it
A report about employee attendance and scheduling
A conversation about advertising a new product
A plan to launch a new mobile app next month
Explanation:
James and Sophia discuss why customers leave and suggest ways to keep them longer, so the main topic is customer churn and how to reduce it.
2.
According to James, when do most customers leave?
After three months
After six months
After one week
After one year
Explanation:
James says, “Most customers leave after three months.”
3.
What is one reason customers give for leaving?
The product arrives too slowly
The app is hard to use
The website has too many colors
The company closes on weekends
Explanation:
James says that many customers leave because “the app is hard to use.”
4.
Why does Sophia say, “That is a big problem for us”?
She is showing concern about the reasons customers leave
She is asking James to stop the analysis
She is saying the company has no customers left
She is telling James the app has already been fixed
Explanation:
Sophia responds to the information about customers leaving because the app is hard to use, showing concern that this is a serious issue.
5.
What can be inferred about the company’s goal?
It wants to raise prices as much as possible
It wants customers to leave after three months
It wants customers to stay longer
It wants to stop improving the app
Explanation:
Sophia asks how they can keep customers longer, and James suggests improving the app and adding discounts, so the company wants to retain customers.
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Listening Lesson
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