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Listening Quiz: Kết Quả Khảo Sát Mức Độ Hài Lòng Của Khách Hàng – Easy Level
Th11 24, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhà khoa học dữ liệu (English for Data Scientist)
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1.
What is the conversation mainly about?
A plan to launch a new product
A meeting to hire more customer service staff
A discussion of customer survey results and service improvements
A complaint about a lost shipment
Explanation:
Mia summarizes survey results, and Robert discusses improving delivery speed and sharing the report with the team.
2.
What percentage of customers gave a positive rating?
B 5%
D 95%
A 15%
C 80%
Explanation:
Mia says, “80% gave us a positive rating.”
3.
What issue did 15% of customers mention?
A The service was too expensive
C The website was hard to use
B The delivery was slow
D The staff were rude
Explanation:
Mia says, “15% said the delivery was slow.”
4.
What can be inferred about Robert’s reaction to the survey results?
A He thinks the results are too confusing to use
C He wants to cancel the report
B He believes the company should improve delivery speed
D He is unhappy that most customers are satisfied
Explanation:
After hearing that 15% said delivery was slow, Robert says, “We should improve delivery speed then.”
5.
What will Mia do next?
A Call the customers who gave negative feedback
C Change the service policy immediately
D Discuss the survey with the team
B Prepare the report
Explanation:
Mia says, “I will prepare the report,” which states her next action.
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