Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Kết Quả Khảo Sát Mức Độ Hài Lòng Của Khách Hàng – Easy Level
Th11 24, 2025
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhà khoa học dữ liệu (English for Data Scientist)
‹
1
2
3
4
5
›
1.
What is the conversation mainly about?
A complaint about a lost shipment
A meeting to hire more customer service staff
A discussion of customer survey results and service improvements
A plan to launch a new product
Explanation:
Mia summarizes survey results, and Robert discusses improving delivery speed and sharing the report with the team.
2.
What percentage of customers gave a positive rating?
D 95%
C 80%
B 5%
A 15%
Explanation:
Mia says, “80% gave us a positive rating.”
3.
What issue did 15% of customers mention?
A The service was too expensive
C The website was hard to use
B The delivery was slow
D The staff were rude
Explanation:
Mia says, “15% said the delivery was slow.”
4.
What can be inferred about Robert’s reaction to the survey results?
C He wants to cancel the report
B He believes the company should improve delivery speed
D He is unhappy that most customers are satisfied
A He thinks the results are too confusing to use
Explanation:
After hearing that 15% said delivery was slow, Robert says, “We should improve delivery speed then.”
5.
What will Mia do next?
D Discuss the survey with the team
A Call the customers who gave negative feedback
B Prepare the report
C Change the service policy immediately
Explanation:
Mia says, “I will prepare the report,” which states her next action.
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Flashcards và Quiz Từ Vựng: Bảo Mật Thiết Bị Di Động Cho Công Việc Từ Xa – Advanced Level
Tiếp theo:
Listening Quiz: Xử Lý Mão Tạm Thời Bị Rớt Ra – Advanced Level
→